Shipping policy

Last updated: October 23, 2026

Omstep LLC ships from Missouri to addresses in the United States only.

Please provide a complete physical street address at checkout. We cannot ship to a P.O. box if the carrier we use does not deliver to P.O. boxes.

Free Shipping

We offer free shipping on qualifying U.S. orders. Free shipping is shown at checkout.

Free shipping applies to the outbound shipment to you. It does not include return shipping unless our Refund Policy states that we cover it.

Processing and Delivery

Orders are typically packed and processed within 1–3 business days, excluding weekends and holidays.

Once your order ships, you will receive a confirmation email with tracking information.

Transit times are determined by the carrier. Weekends, holidays, weather, and carrier delays may affect delivery times and are outside our control.

Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout.

If the address provided is incorrect, incomplete, or undeliverable, you may be responsible for additional reshipment costs.

We are not responsible for packages that the carrier marks as delivered to the shipping address you provided.

Lost, Stolen, or Delayed Packages

If tracking has not moved for an unusual period, or if the carrier marks a package as delivered and you cannot locate it, email support@omstep.com with your order number.

We will work with the carrier to investigate the shipment. Any replacement or refund will be determined after the investigation and in accordance with our Refund Policy and applicable law.

Damage in Transit

If your package arrives damaged, email support@omstep.com as soon as possible.

Please keep the original shipping box and packaging. Send photos of:

  • The outside of the box

  • The shipping label

  • The inside packaging

  • Both shoes

  • Any visible damage to the shoes or other products

We will handle the carrier claim. If the damage is confirmed, we will replace or refund the order as described in our Refund Policy.

Please contact Omstep LLC first rather than contacting the carrier directly regarding a damaged shipment.

Taxes

U.S. orders are charged applicable sales tax at checkout where required.

We do not currently ship internationally.

Questions

Questions about shipping should be sent to:

support@omstep.com

Omstep LLC
3831 Frederick Ave, #126
Saint Joseph, MO 64506
United States